Terms & Conditions
Last Updated: December 2025
Welcome to UGO SOLUTION LTD. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. COMPANY INFORMATION
UGO SOLUTION LTD is a UK-based electronics retail business providing electronic products, accessories, smart devices, and technology solutions through our online platform.
2. PRODUCTS AND SERVICES
We aim to ensure that all product descriptions, prices, and images displayed on our website are accurate. However, we reserve the right to update, modify, or discontinue products at any time without prior notice.
All products are subject to availability.
3. PRICING
All prices listed on the website are in GBP (£). Prices may change without notice. Delivery charges and any applicable taxes will be displayed during checkout.
4. PAYMENTS
We accept secure online payments through approved payment providers. By placing an order, you confirm that you are authorised to use the selected payment method. We also accept secure payments via card terminal for in person transaction.
5. SHIPPING AND DELIVERY
We aim to dispatch orders within the estimated timeframe shown on the website. Delivery times may vary depending on location, courier services, and external factors beyond our control.
UGO SOLUTION LTD is not responsible for delays caused by couriers or unforeseen circumstances.
6. RETURNS AND REFUNDS
Customers may request a return or refund in accordance with UK consumer protection laws.
Returned items must:
- be unused and in original condition,
- include original packaging,
- and be returned within the specified return period.
Refunds will be processed after inspection and approval of returned items.
7. WARRANTY
Certain products may include manufacturer warranties. Warranty coverage and conditions depend on the product manufacturer.
Damage caused by misuse, accidental damage, or unauthorised repairs may not be covered.
8. CUSTOMER RESPONSIBILITIES
Customers are responsible for providing accurate delivery and contact information when placing orders.
9. LIMITATION OF LIABILITY
UGO SOLUTION LTD shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products or website.
10. PRIVACY
We are committed to protecting customer information and handling personal data in accordance with applicable UK privacy laws.
11. INTELLECTUAL PROPERTY
All website content, including logos, text, graphics, and images, remains the property of UGO SOLUTION LTD and may not be copied or used without permission.
12. CHANGES TO TERMS
We reserve the right to modify these Terms and Conditions at any time. Updated versions will be published on this page.
13. CONTACT INFORMATION
For customer support or enquiries, please contact UGO SOLUTION LTD through the contact details provided on our website.